Elechris Pty Ltd trading as Urban Renters Agent
3. Personal Information
We collect Personal Information from you which may at times include names, e-mail addresses, mobile telephone numbers, physical addresses, credit card or debit card information, identification documents (including licence or passport), employment history, rental history, references, police checks, credit history checks, remuneration, utility bills, council rates and levies for investment properties and information regarding your activity on the Platform.
We or our contracted third party software providers may collect and use certain information, which by itself is not capable of identifying you. This information may include your gender, date of birth, the identity of your Internet browser, the identity of your smartphone or tablet device, the type of operating system you use, your IP address and the domain name of your Internet service provider and/or mobile phone carrier to optimise our provision of goods and/or services to you. We may also acquire information from other sources, such as from other companies and from other public documents.
4. Purpose of Collecting Personal Information
5. Collection of Personal Information
If you do not provide us with this Personal Information, we may not be able to perform our business functions.
There are a number of ways in which we collect Personal Information from you, most commonly through:
We collect data about your interaction with our Platform. The sole purpose of collecting your data in this way is to improve your experience when using our Platform. The types of data we, or our contracted third parties collect with these tools includes but is not limited to:
6. Use and Disclosure of Personal Information
Cross-Border Disclosure of Personal Information
At times we may need to share your Personal Information with persons or organisations based overseas . The most common reason is because some of our landlords or tenants are based overseas or some of our third party service providers or contractors (ie cloud storage and Platform service providers) are located overseas and are contracted to support our goods, technology, operational and customer service teams.
These entities are likely to be located in the following countries:
7. Security of Personal Information
We will hold your Personal Information both electronically on our servers and in hard copy at our offices.
We strive to ensure the security, integrity and privacy of your Personal Information and will use all reasonable endeavours to keep your Personal Information in a secure environment. This involves measures including technical, administrative and physical measures to safeguard your Personal Information.
These measures are designed to assist in Personal Information not being accessed, modified, disclosed or misused without authorisation or lost. If you reasonably believe that there has been an unauthorised use or disclosure of your Personal Information, please contact us at email@example.com
8. Quality, Access and Correction of Personal Information
The Personal Information we hold about you is kept so that we may correctly identify you. Please let us know if your Personal Information is inaccurate, complete or up-to-date.
You can update this Personal Information at any time by either emailing or calling us directly. Alternatively, upon your request, we will correct or delete inaccurate or incomplete Personal Information we hold about you.
In most circumstances, you have a right to get a copy of the Personal Information we hold about you. We may refuse access in exceptional circumstances, in which case we will advise you of our reasons for doing so. To request access or to change or delete certain Personal Information, please email us at firstname.lastname@example.org. We will respond to your request within a reasonable period.
9. Enquiries, Concerns, Complaints