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  • Services
    • Renters
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    • Renter’s Checklist
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FAQS

Frequently asked questions

What does a renters agent do?

We represent the tenant, a.k.a the renter, in the search, inspection and application process of a rental property. We are acting in the best interests of the renter, not the landlord, and are there to negotiate the terms of the Residential Tenancy Agreement on their behalf. A renters agent represents a renter in the same way a buyers agent represents a buyer.

How long does the process take?

It can take anywhere between one week to six weeks. There is no fixed period in which to find you the most suitable rental home. We endeavour to have something secured for you within the first 14 days, but in some instances, the search process in more competitive regions may take longer.

How much does it cost?
Our Guide & Support service starts from $1350 + GST. This service is ideal for locally based clients who are available to inspect properties themselves without our attendance. For our Guide, Search & Support and All-Inclusive services, a personalised quote will be provided once you complete our Renter Requirements Form. 
Where do we start?

The first step is to fill out our renter requirements form here. Remember to give us as much detail as possible. Once we receive this we will be in touch to go through your requirements in further detail and explain the next steps.

What if you can’t find me something suitable?

Depending on your criteria we will continue to search until we find you a new home. In the current market, it is taking us approximately 3-4 weeks from when we commence the search to secure a suitable property, however, we do not have a strict deadline for our service. 

Why should I choose URA to represent me?

We enjoy looking at property as much as we enjoy helping people, and bringing these 2 things together makes for some pretty good vibes! When you have specialised in one area of an industry for your entire career and that area is Property Management, it can become quite tiresome. Taking a risk on creating a new service, our own way, and delivering that service to a whole new market, and watching it grow….. has been magic. Who doesn’t like magic? We are so grateful that we can use what we know and who we know to help renters secure a new home. There is no precedent – just a clear vision and a very high expectation of both our agents and our bespoke little business. We’re a pretty special bunch and are committed to making the rental process as smooth and stress free as we can.

I’ve never heard of a renter’s agent before. Is this a new concept?

Yes and no. You would have heard of buyer’s agents that have been around for a while now representing buyers. Renter’s agents are exactly the same, but for renters.

Can you help me with the moving process?

Yes, we can. We can help you book a removalist, a cleaner, gardener, book a pool clean and service, rent a van, rent a trailer etc. Just ask us. If we can make your move that little bit smoother for you, we absolutely will.

What do you do once you have found and secured my dream rental?
Once the lease is signed, we will collect keys on your Lease Commencement day, go to the property to ensure all is in order and then deliver your keys to you ready for your move in day. We can even complete your ingoing condition report and return it to your landlord/agent on your behalf if you choose for us to do so. This is the best time to complete the condition report as it is due back to your landlord/agent within seven days of the start of your tenancy.
 
Do you need a removalist, cleaner, or help with renting a van, storage space, or hanging up your pictures on the walls? We can help with that too!
How long have you been operating as a renter’s agent?
We started our renter’s agent business in 2021, however our founder, Terry Christianos, has been working in Real Estate and specifically Property Management for over 25 years. All of our team come from Property Management backgrounds and collectively we have close to 70 years of experience between us.  
Other companies are cheaper than your service why should we go with you and pay more?
To put it simply, our service is different in many ways:
We do not have a maximum number of inspections; we will keep at it if required until we find you a suitable property that meets your requirements.
 
We are all Licensed Real Estate Agents who are regulated by NSW Fair Trading and have a Code of Conduct we must abide by. Some other renters’ agent services are not licensed or regulated in any way. Anyone can provide the service, but this also means anything can go wrong and you may be left with no recourse. For this reason, we are able to compliance check lease documents before you sign them.
 
We have full Professional Indemnity Insurance that covers our activity as renter’s agents.  
 
We have a team of local agents that work together closely on each client and do not outsource any part of our service to casual, property inspectors as other renter’s agents do. 
 
Our support service extends to one month after you move into the property which is when you may likely need our assistance to resolve any issues that have arisen during your move.
When should we reach out to you?

The Sydney rental market is very fast-paced so we recommend getting in touch with a renters agent 4-6 weeks before you are planning to move.

Do you find share houses or short-term accommodation for people?

We do not find share houses, individual rooms or any short-term accommodation for clients. 

What suburbs do you work in?

In Sydney we cover the Inner City, Inner East, Inner West, Eastern Suburbs, Lower North Shore, Upper North Shore and Northern Beaches. We also cover Parramatta and select parts of the North West.

In Brisbane we cover both North and South of the river, Inner Eastern suburbs, select areas both Bayside and Western suburbs.

Gold Coast, Queensland is coming soon.

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  • A: 340 Darling St, Balmain NSW 2041
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