Data protection
Privacy policy
1. Our privacy policy
Elechris Pty Ltd trading as Urban Renters Agent
2. Consent
By your engagement of our services, software platforms (including but not limited to your use of the website located at www.urbanrenters.com.au and/or any of our software applications (collectively, the Platform) engaging our services, or providing this information to us in person or over the telephone, you consent to the collection, storage, use and distribution of your Personal Information in accordance with this Privacy Policy and as otherwise permitted by the Privacy Act.
3. Personal Information
We collect Personal Information from you which may at times include names, e-mail addresses, mobile telephone numbers, physical addresses, credit card or debit card information, identification documents (including licence or passport), employment history, rental history, references, police checks, credit history checks, remuneration, utility bills, council rates and levies for investment properties and information regarding your activity on the Platform.
We or our contracted third party software providers may collect and use certain information, which by itself is not capable of identifying you. This information may include your gender, date of birth, the identity of your Internet browser, the identity of your smartphone or tablet device, the type of operating system you use, your IP address and the domain name of your Internet service provider and/or mobile phone carrier to optimise our provision of goods and/or services to you. We may also acquire information from other sources, such as from other companies and from other public documents.
4. Purpose of Collecting Personal Information
- to provide our services with respect to acting for tenants in lease negotiations and facilitating transactions of leases;
- to provide customer support for current and prospective tenants by making and responding to enquires, comments or complaints;
- to conduct research and property searches for current and prospective tenants to find suitable property listings; and
- to manage and carry out operational functions including marketing and business decisions.
5. Collection of Personal Information
Personal Information
If you do not provide us with this Personal Information, we may not be able to perform our business functions.
There are a number of ways in which we collect Personal Information from you, most commonly through:
- direct communication with you either in person, via telephone or via email;
- forms and requests completed by you;
- our website;
- social networking services (such as Twitter, Facebook and Youtube);
- embedded videos on our website; and/or
- email lists, registrations and feedback.
Cookies
Cookies are pieces of information that the Platform transfers to your computer’s memory or hard disk, for record-keeping. We use cookies only to the limited extent of recognising you when you use the Platform, to track usage patterns and deliver customised content to you. However, this information is not linked to any Personal Information that you may provide and cannot be used to identify you. If you do not want information collected through cookies, most internet browsers allow you to deny or accept Cookies.
Web analytics
We collect data about your interaction with our Platform. The sole purpose of collecting your data in this way is to improve your experience when using our Platform. The types of data we, or our contracted third parties collect with these tools includes but is not limited to:
- your device’s IP address (collected and stored in an anonymized format);
- device screen size;
- device type, operating system and browser information;
- geographic location;
- referring domain and out link if applicable;
- search terms and pages visited on our website; and
- date and time when pages were accessed on our website.
6. Use and Disclosure of Personal Information
Disclosure
- we need to do so to enable us to carry out our business functions, which may involve disclosure to agents, landlords, tenants and their authorised representatives;
- we are required to share your Personal Information with a third party in order to comply with the law or to comply with a court order or subpoena;
- we receive a claim from a third party that you have breached any law;
- we are required to provide it to our Related Entities;
- is necessary to provide it to our third party service providers and contractors (such as information technology service providers, financial institutions, insurers, lawyers and accountants);
- it is necessary to protect the safety and security of you or our business; and
- you consent to us selling or disclosing your Personal Information to third parties.
Cross-Border Disclosure of Personal Information
At times we may need to share your Personal Information with persons or organisations based overseas . The most common reason is because some of our landlords or tenants are based overseas or some of our third party service providers or contractors (ie cloud storage and Platform service providers) are located overseas and are contracted to support our goods, technology, operational and customer service teams.
These entities are likely to be located in the following countries:
- Australia and
- United States Of America.
7. Security of Personal Information
We will hold your Personal Information both electronically on our servers and in hard copy at our offices.
We strive to ensure the security, integrity and privacy of your Personal Information and will use all reasonable endeavours to keep your Personal Information in a secure environment. This involves measures including technical, administrative and physical measures to safeguard your Personal Information.
These measures are designed to assist in Personal Information not being accessed, modified, disclosed or misused without authorisation or lost. If you reasonably believe that there has been an unauthorised use or disclosure of your Personal Information, please contact us at hello@urbanrenters.com.au
8. Quality, Access and Correction of Personal Information
The Personal Information we hold about you is kept so that we may correctly identify you. Please let us know if your Personal Information is inaccurate, complete or up-to-date.
You can update this Personal Information at any time by either emailing or calling us directly. Alternatively, upon your request, we will correct or delete inaccurate or incomplete Personal Information we hold about you.
In most circumstances, you have a right to get a copy of the Personal Information we hold about you. We may refuse access in exceptional circumstances, in which case we will advise you of our reasons for doing so. To request access or to change or delete certain Personal Information, please email us at hello@urbanrenters.com.au. We will respond to your request within a reasonable period.
9. Enquiries, Concerns, Complaints
If you reasonably believe that there has been an unauthorised disclosure of your Personal Information or a breach of our Privacy Policy or Australian privacy laws, please contact us at:
- Email: hello@urbanrenters.com.au
- Telephone: 0459 642 953
- Address: PO Box 368, Summer Hill NSW 2130
- by phone: 1300 363 992
- by post: GPO Box 5218, Sydney NSW 2001
- online: by completing the OAIC’s enquiry form available at www.oaic.gov.au.
10. Changes to Privacy Policy
If our policy on information privacy changes, we will update this Privacy Policy accordingly. We reserve the right to change this Privacy Policy at any time without notice to you.
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